In response to the COVID-19 Crisis, Colbrow Medics is supporting Australian businesses with Urgent Medical Services

Terms & Conditions

Agaw Services Pty Ltd ABN 82 160 108 314 and its subsidiaries, trading as Colmed Group, Colbrow Medics, First Aid @ Events
(‘the Agency/‘our’/’we’/’us’)
Company / ‘The Organisation’ Name / Organisation ABN
(‘the Client’/’Event Organiser’/’the Student’/‘you/’your’) and specify the terms and conditions upon which we will provide Services to you (‘Service Agreement’).

By agreeing to these terms, conditions and privacy policy, the Event Organiser has confirmed that he or she has the authority to execute this Service Agreement on behalf of the Organisation.

The acknowledgement and submission of this form constitutes a Service Agreement between Colmed Group and the Client as per the details submitted in the ‘Event Organiser’ or ‘Contant Name’ fields. By agreeing to this Service Agreement, I, the person named as the authorised person, confirm understanding that by lodging via web form, that no physical signature is required on this Declaration; that by lodging this Service Agreement it automatically provides an electronic signature for this Declaration in accordance with the Electronic Transactions Act 1999 (Cth) and corresponding state and territory acts.

Section 1. First Aid Services / Healthcare Services / Event Medical Services / Personnel Hire

1.1 Payment Terms: Payment in full is required prior to personnel arriving onsite to provide services.

1.1 (a) Payment Terms – Government Organisations and/or ‘Contract Clients’: seven (7) days from date of invoice or otherwise agreed in writing.

1.2 Collection Costs: In the event where your overdue account is referred to a collection agency and/or law firm, you will be liable for all costs which would be incurred as if the debt is collected in full, including legal demand costs. Overdue accounts will be subject to interest at the rate of 13% p.a., calculated for the period the account is due until the date it is paid.

1.3 Colbrow Medics reserves the right to charge for excessive supplies/stock used, including but not limited to: defibrillation pads, sports tape, oxygen and cervical collars.

1.4 Parking: where the client states that free parking will be provided for staff but there is a fee incurred for the parking: the client agrees to pay for the parking costs plus 15% administration fee. This will be a fee payable by invoice from Colbrow Medics.

1.5 Payment by bank transfer or cheque cannot be accepted within two business days of the start of your event. Surcharge of 2.6% is applicable for all credit card payments.

1.6 Colbrow Medics Cancellation Policy: 50% of the total invoice amount or a minimum of four (4) hours cancellation fee (whichever is greater) will remain payable where the event organiser cancels (or postpones or reschedules) the services of Colbrow Medics once this booking has been submitted. If less than four (4) hours’ notice is provided, 100% of the total invoice amount will remain payable. All services are booked for a specific date and venue, if the venue or date is changed this is considered a full cancellation and new booking. All cancellations or changes must be made in writing via email to If the service is scheduled to start within seven days, cancellations must be made in writing to AND via telephone to 1300550123.

1.7 Any overtime worked by Medics will be charged to the client at the quoted hourly rate (or part thereof). Medics will present Attendance Slips to Site Contact for authorisation at the end of shift and overtime charges will be based on this information if applicable.

1.8 Once the online form is submitted and receipt confirmed via email from the Colbrow Medics office; the booking will be considered confirmed and the above cancellation policy will be applicable. Event Organiser declares acceptance of the quoted rates for service as quoted via email from by submitting this form.

1.9 Equipment & Infrastructure: Colbrow Medics requests that the Event Organiser provides a room or marquee with two chairs and one table for use as the first aid post, if this cannot be provided, please notify our office to request a quote for marquee hire. All Medics will arrive onsite with a fully stocked trauma kit. If you require additional specific medical equipment for your event including but not limited to: semi automatic external defibrillator (AED), oxygen kit, epipen, medical vehicle/van or stretcher vehicle, or Methoxyflurane pain medication; please request that this information is provided to you in a written quote prior to completing this agreement.

1.10 Restraint of Trade: The Event Organiser (Client) as outlined within the declaration of this Service Agreement; agrees that for the twelve month period following a last shift with the Client, (Restricted Period), the Client will not directly employ or engage the Medic(s) allocated without paying the applicable placement fee of $3,750 per Medic to Colbrow Medics.  The Client acknowledges that the restrictions contained within these Terms & Conditions and Colbrow Medics option to request the lump sum placement fee in the event that the Client breaches its obligations, are reasonable in the circumstances and necessary to protect the goodwill of Colbrow Medics’ business.

1.11 Increase of Service Levels based on Increased Risk or Workload: Colbrow Medics is obligated to mitigate foreseeable risks with the provision of our first aid & medical services. The Event Organiser acknowledges that the risk assessment is a dynamic and will be amended according to the current conditions, risks and anticipated workload leading up to the start of the event and after the event has commenced. In the event that the conditions, risks and/or workload demand an increase in service levels, Colbrow Medics will consult with the Event Organiser to advise of the recommended service levels increase and associated additional costs. Upon agreement from the Event Organiser or their authorised representative, the service levels will be increased and an additional invoice will be raised for payment by the Event Organiser.  If the Event Organiser disagrees with the recommendations for service level increase, Colbrow Medics may withdraw all services for the event. The relevant state government health department may be consulted for advice where there is a disagreement between Colbrow Medics and the Event Organiser regarding service levels increase based on risk. In extreme circumstances, if the Event Organiser or their authorised representative is unable to be contacted for consultation regarding an urgent increase in service levels, the Event Organiser authorises Colbrow Medics to increase the service levels and agrees to pay for the additional services upon receipt of an invoice.

1.12 Agents: Colbrow Medics reserves the right to utilise agents and third party contractors to fulfill our contractual obligations for service delivery in the event of employed workforce shortage.

1.13 Replacement of personnel: in the instance that our personnel unexpectedly do not attend an event as contracted, it is the responsibility of the Event Organiser to immediately telephone Colbrow Medics on 1300550123 to report the absence to allow for a replacement to be arranged. The Event Organiser acknowledges that without being alerted by telephone call from the Event Organiser, we will not be able to commence the replacement process.

Section 2. Public First Aid Training

2.1 When an applicant (the Student) accepts a place offered by Colbrow Medics and pays the fees, it means a binding contract is created between the student and Colbrow Medics. Notification of cancellation/withdrawal from unit/s of competency, withdrawal or deferral from a course of study must be made in writing using the Application for Refund of Public First Aid Training Booking form.

2.2 Click here to download the Application for Refund of Public First Aid Training Booking form:

Form0123v3 Application for Refund of Public First Aid Training Booking

2.3 In the case of cancellation/postponement (including change of date, change of course type or quantity reduction), the following cancellation fees will apply:

  • 2.3.1 Students who give notice to cancel/postpone/change/reduce their enrollment more than 14 days prior to the commencement of a program will be entitled to a full refund of fees paid.
  • 2.3.2 Students who give notice to cancel/postpone/change/reduce their enrollment less than 14 days prior to the commencement of a program will not be entitled to a refund or credit of fees paid. The amount retained is required to cover the cost of staff and resources which will have already been committed based on the students’ initial intention to undertake the training.
  • 2.3.3 Bookings made less than 14 days from commencement of a program are booked on a non-refundable and non-transferable (no changes or reductions permitted) basis.
  • 2.3.4 We provide a grace period of 15 minutes for claims of incorrect bookings (date/time/course type/venue made when checking out through our website if re-booked

2.4 All refunds incur a $20 administration fee.

2.5 Refunds are not provided in cases where certificates are not issued to the student due to the student failing to complete or demonstrate the required learning and administrative competencies by the scheduled end time of the course.

2.6 Name changes are not permitted under any circumstances.

2.7 When a student wishes to change the date of their enrollment, the student must re-book and pay for the new date then request a refund for the date they will not be attending using the correct form. Only when this form is submitted more than 14 days prior to the commencement of a program will the student be entitled to a refund.

2.8 We recommend students arrive 15 minutes prior to the scheduled class commencement time. Any participants who arrive more than 10 minutes after the scheduled class commencement time will not be permitted to complete the class and will forfeit any fees paid.

2.9 Certificate Delivery Timeframes

  • Provide First Aid: within seven (7) business days of course completion in PDF format via email (printed copy available to be delivered via Australia Post for an additional fee of $15 per certificate upon request)
  • CPR: within seven (7) business days of course completion in PDF format via email (printed copy available to be delivered via Australia Post for an additional fee of $15 per certificate upon request)
  • Emergency Response Coordinator (ERC): within four to six weeks of course completion in printed format via Australia Post
  • Please note: students must check their spam/junk folder before contacting Colbrow Medics to re-issue their certificate

2.10 It is the responsibility of the student to ensure their certificate is received within the above time frames. Please ensure you check your spam/junk email folders. All claims for non-received certificates must be made in writing to within 56 days of course commencement date.

2.11 Administration fee for re-issue of certificates:

  • Emergency Response Coordinator (ERC):$19 per certificate
  • Provide First Aid: $19 per certificate
  • CPR: $19 per certificate

2.12 Completion of Pre-course Learning

Provide First Aid and CPR courses require participants to complete online learning and present a government issued Unique Student Identifier (USI) prior to the course commencement.  If you fail to complete the online learning or present a USI prior to the course commencement, the production date of your certificate will be re-assigned to a re-production group and will be delayed for 30 days after the date you provide a valid USI or online learning evidence.

There is no pre-course learning applicable for the Emergency Response Coordinator (ERC) or the Colbrow Medics Sports Trainer Level 1 Course.

2.13 Physical Limitations

ASQA standards require a certain level of physical ability to successfully attain the qualification. The student must be able to kneel on the floor and perform two (2) minutes of uninterrupted CPR. Minor adjustments may be made in order to accommodate people with reduced physical ability. If you are unsure whether you will be able to perform the physical tasks of the day, please contact us  prior to booking your course. If you have not made any contact prior to making a first aid training booking and you are unable to perform at the required standard on the day, you will not receive a Statement of Attainment and you will not be entitled to a refund.

2.14 ***Purchases made from

Under this policy, you may cancel your purchase of the course within the period of 14 calendar days from the date on which the contract of purchase is concluded. This is called a “Cancellation Period”. Note that if you start the during the Cancellation Period, you expressly request us to begin providing the course materials and you acknowledge that you lose your right to cancel the purchase of the course and get any refund for it.

In case you decide to cancel your purchase of a course, it can be done in the following way:

By filling out Cancellation Form and sending it via

If you cancel the purchase of a course within 14 calendar days as mentioned above, we will refund you for all payments made as a part of your purchase within 14 calendar days from the day we accept that you are entitled to a refund.

Section 3. Kits, Supplies & Equipment

When a purchase is made from Colbrow Medics in writing or via the Colbrow Medics Web Store, it means a binding contract is created between the customer and Colbrow Medics. All requests for refund, exchange, credit or replacement but be made in writing to Colbrow Medics via

3.1 Change of Mind Returns

If you wish to return an item because you have changed your mind about your purchase, Colbrow Medics will offer you a credit for the returned items less a 25% return administration fee. The credit is conditional upon the following:

  • You return the item within seven (7) days of purchase
  • You produce your Colbrow Medics Tax Invoice as proof of purchase
  • The customer pays all return postage costs
  • The item is in resaleable condition including that: a) It is in its original packaging, unopened including instruction manuals and all accessories; b) It is unused and in its original condition; c) It is not a ‘buy in’ or ‘special order’ item

Colbrow Medics reserves the right not to offer a credit change of mind returns at it’s sole discretion. No refunds are provided under any circumstances for change of mind returns.

3.2 Other Returns

Colbrow Medics will accept product returns and provide you with a credit, refund or repair where:

  • The product is faulty or is not of acceptable quality; or
  • The product is not fit for its intended purpose; or
  • The product does not match the sample or our description; and
  • You can present your Colbrow Medics Tax Invoice or other adequate proof of purchase.

Colbrow Medics may elect to return the product to the manufacturer’s repair agent to determine the nature of the problem before providing the credit, refund or repair. Colbrow Medics reserves the right not to offer credit, refund or repair where the item fault is a result of misuse or neglect.

Colbrow Medics provision to accept Other Returns only applies for the amount of time that is reasonable to expect, given the cost and quality of the item.

3.3 Short Shipment

Short Shipment claims must be made in writing to Colbrow Medics via within seven (7) days of delivery date.

3.4 Delivery & Order Processing

Please allow 1 – 4 business days for your order to be processed, picked and packed.

Please allow 2 – 7 business days for order delivery.

For the ‘local pickup’ option, pickup is available in Noble Park North during normal business hours only. Please wait for a confirmation email that your order is ready to collect from our warehouse.

3.5 Authority to Leave

If you advise Colbrow Medics of an Authority to Leave (ATL) for your parcel delivery, you agree to indemnify Colbrow Medics and our transport providers against any claim for loss and / or
damage relating to any freight item so left.


Section 4. Equipment Hire

Colbrow Medics Hire Agreement, upon approval of a quotation by the organiser shall be deemed as being the clients’ acceptance of the Terms and Conditions of Hire and all due dates, charges and directions.  Colbrow Medics reserves the right to charge a fully refundable deposit on hire equipment.  On completion of the hire period and return of the equipment in satisfactory condition, the deposit will be returned in full.  Please note that unless prior arrangements are made; the hired equipment must be returned by close of business on the due date, otherwise a daily charge will be incurred for each day overdue.

4.1 Cancellation Policy

  • Cancelled greater than seven (7) days prior to an agreed hire period: no cancellation fee.
  • Cancelled within seven (7) days of hire commencement period: 25% of total invoice amount.
  • Cancelled within two (2) days of hire commencement period: 75% of total invoice amount
  • Cancelled after an order has been dispatched: 100% of total invoice amount.

4.2 Loss or Damage

Colbrow Medics accepts reasonable wear and tear. The organiser is required to accept full responsibility for loss or mechanical damage howsoever caused, from the time the equipment is dispatched from Colbrow Medics premises until returned to Colbrow Medics premises. In the event of loss or damage beyond fair wear and tear Colbrow Medics reserves the right to charge full replacement or repair costs.  Colbrow Medics advises the organiser arranges suitable insurance to cover the equipment for the duration of the hire period.

4.3 Packing

It is the responsibility of the organiser to ensure that the hired equipment is returned in any containers, crates or packing in which the equipment was delivered at the beginning of the hire period. Colbrow Medics reserves the right to charge replacement or repair costs for cases and/or other Colbrow Medics’ property.

4.4 Delivery & Collection

Any delivery or collection freight charges incurred by Colbrow Medics on the organiser’s behalf will be added to the invoice.  Unless prior arrangements are made collection of equipment is to ready at 9.00am on the first business day after the hire period has ceased.

4.5 Debit Authority

When the organiser has provided credit card details; Colbrow Medics are hereby authorised to debit all fees and charges payable under this agreement to the organiser’s card whether owing now or in the future.


Section 5. Administration

This section applies to transactions relating to administrative services and miscellaneous services.

5.1 Student Placement Administration Fees

All Student Placement fees are non-refundable and non-transferable

5.2 Bonds

All bonds are only returned when items are returned in the same condition that they were supplied at the time of bond collection. Cost to replace lost, damaged and dirty items will be deducted from bond amounts.

5.3 Return Postage and Couriers

Costs associated with return of items to Colbrow Medics is not the responsibility of Colbrow Medics.