Terms & Conditions

Section 1. Event First Aid / Event Health / Event Medical Services / Personnel Hire

By agreeing to these terms and conditions, the Event Organiser (the Client) has confirmed that he or she has the authority to execute this Service Agreement on behalf of the Organisation.

The acknowledgement and submission of this form constitutes a Service Agreement between Colbrow Medics (inc. First Aid @ Events) and the Event Organiser (the Client) as per the details submitted in the ‘Event Organiser’ fields. By agreeing to this Service Agreement, I, the person named as the authorised person, confirm understanding that by lodging via web form, that no physical signature is required on this Declaration; that by lodging this Service Agreement it automatically providing an electronic signature for this Declaration in accordance with the Electronic Transactions Act 1999 (Cth) and corresponding state and territory acts.

1.1 Payment Terms: Payment in full is required prior to personnel arriving onsite to provide services. Payment Terms – Government Organisations: 30 days nett from date of invoice.

1.2 Collection Costs: In the event where your overdue account is referred to a collection agency and/or law firm, you will be liable for all costs which would be incurred as if the debt is collected in full, including legal demand costs. Overdue accounts will be subject to interest at the rate of 13% p.a., calculated for the period the account is due until the date it is paid.

1.3 Colbrow Medics reserves the right to charge for excessive supplies/stock used, including but not limited to: defibrillation pads, sports tape, oxygen and cervical collars.

1.4 Parking: where the client states that free parking will be provided for staff but there is a fee incurred for the parking: the client agrees to pay for the parking costs plus 15% administration fee. This will be a fee payable by invoice from Colbrow Medics.

1.5 Payment by bank transfer or cheque cannot be accepted within two business days of the start of your event. Surcharge of 2.6% is applicable for all credit card payments.

1.6 Colbrow Medics Cancellation Policy: 50% of the total invoice amount or a minimum of four (4) hours cancellation fee (whichever is greater) will remain payable where the event organiser cancels (or postpones) the services of Colbrow Medics once this booking has been submitted. If less than four (4) hours’ notice is provided, 100% of the total invoice amount will remain payable.

1.7 Any overtime worked by Medics will be charged to the client at the quoted hourly rate (or part thereof). Medics will present Attendance Slips to Site Contact for authorisation at the end of shift and overtime charges will be based on this information if applicable.

1.8 Once the online form is submitted and receipt confirmed via email from the Colbrow Medics office; the booking will be considered confirmed and the above cancellation policy will be applicable. Event Organiser declares acceptance of the quoted rates for service as quoted via email from operations@colbrowmedics.com by submitting this form.

1.9 Equipment & Infrastructure: Colbrow Medics requests that the Event Organiser provides a room or marquee with two chairs and one table for use as the first aid post, if this cannot be provided, please notify our office to request a quote for marquee hire. All Medics will arrive onsite with a fully stocked trauma kit. If you require additional specific medical equipment for your event including but not limited to: semi automatic external defibrillator (AED), oxygen kit, epipen, medical vehicle/van or stretcher vehicle, or Methoxyflurane pain medication; please request that this information is provided to you in a written quote prior to completing this agreement.

1.10 Restraint of Trade: The Event Organiser (Client) as outlined within the declaration of this Service Agreement; agrees that for the twelve month period following a last shift with the Client, (Restricted Period), the Client will not directly employ or engage the Medic(s) allocated without paying the applicable placement fee of $3,750 per Medic to Colbrow Medics.  The Client acknowledges that the restrictions contained within these Terms & Conditions and Colbrow Medics option to request the lump sum placement fee in the event that the Client breaches its obligations, are reasonable in the circumstances and necessary to protect the goodwill of Colbrow Medics’ business.

1.11 Increase of Service Levels based on Increased Risk or Workload: Colbrow Medics is obligated to mitigate foreseeable risks with the provision of our first aid & medical services. The Event Organiser acknowledges that the risk assessment is a dynamic and will be amended according to the current conditions, risks and anticipated workload leading up to the start of the event and after the event has commenced. In the event that the conditions, risks and/or workload demand an increase in service levels, Colbrow Medics will consult with the Event Organiser to advise of the recommended service levels increase and associated additional costs. Upon agreement from the Event Organiser or their authorised representative, the service levels will be increased and an additional invoice will be raised for payment by the Event Organiser.  If the Event Organiser disagrees with the recommendations for service level increase, Colbrow Medics may withdraw all services for the event. The relevant state government health department may be consulted for advice where there is a disagreement between Colbrow Medics and the Event Organiser regarding service levels increase based on risk. In extreme circumstances, if the Event Organiser or their authorised representative is unable to be contacted for consultation regarding an urgent increase in service levels, the Event Organiser authorises Colbrow Medics to increase the service levels and agrees to pay for the additional services upon receipt of an invoice.

Section 2. Public First Aid Training

2.1 When an applicant (the Student) accepts a place offered by Colbrow Medics and pays the fees, it means a binding contract is created between the student and Colbrow Medics. Notification of cancellation/withdrawal from unit/s of competency, withdrawal or deferral from a course of study must be made in writing using the Application for Refund of Public First Aid Training Booking form.

2.2 Click here to download the Application for Refund of Public First Aid Training Booking form:

Form0123v2 Application for Refund of Public First Aid Training Booking

2.3 In the case of cancellation/postponement (including change of date, change of course type or quantity reduction), the following cancellation fees will apply:

  • 2.3.1 Students who give notice to cancel/postpone/change/reduce their enrolment more than 30 days prior to the commencement of a program will be entitled to a full refund of fees paid.
  • 2.3.2 Students who give notice to cancel/postpone/change/reduce their enrolment less than 30 days prior to the commencement of a program will not be entitled to a refund or credit of fees paid. The amount retained is required to cover the cost of staff and resources which will have already been committed based on the students’ initial intention to undertake the training.
  • 2.3.3 Bookings made less than 30 days from commencement of a program are booked on a non-refundable and non-transferable (no changes or reductions permitted) basis.

2.4 All refunds incur a $20 administration fee.

2.5 Refunds are not provided in cases where certificates are not issued to the student due to the student failing to complete or demonstrate the required learning and administrative competencies by the scheduled end time of the course.

2.6 Name changes are not permitted under any circumstances.

2.7 When a student wishes to change the date of their enrollment, the student must re-book and pay for the new date then request a refund for the date they will not be attending using the correct form. Only when this form is submitted more than 30 days prior to the commencement of a program will the student be entitled to a refund.

2.8 We recommend students arrive 15 minutes prior to the scheduled class commencement time. Any participants who arrive more than 10 minutes after the scheduled class commencement time will not be permitted to complete the class and will forfeit any fees paid.

2.9 Certificate Delivery Timeframes

  • Provide First Aid: within seven (7) business days of course completion in PDF format via email (printed copy available to be delivered via Australia Post for an additional fee of $15 per certificate upon request)
  • CPR: within seven (7) business days of course completion in PDF format via email (printed copy available to be delivered via Australia Post for an additional fee of $15 per certificate upon request)
  • Emergency Response Coordinator (ERC): within four to six weeks of course completion in printed format via Australia Post
  • Please note: students must check their spam/junk folder before contacting Colbrow Medics to re-issue their certificate

2.10 It is the responsibility of the student to ensure their certificate is received within the above time frames. Please ensure you check your spam/junk email folders. All claims for non-received certificates must be made in writing to operations@colbrowmedics.com within 56 days of course commencement date.

2.11 Administration fee for re-issue of certificates:

  • Emergency Response Coordinator (ERC):$19 per certificate
  • Provide First Aid: $19 per certificate
  • CPR: $19 per certificate

2.12 Completion of Pre-course Learning

Provide First Aid and CPR courses require participants to complete online learning and present a government issued Unique Student Identifier (USI) prior to the course commencement.  If you fail to complete the online learning or present a USI prior to the course commencement, the production date of your certificate will be re-assigned to a re-production group and will be delayed for 30 days after the date you provide a valid USI or online learning evidence.

There is no pre-course learning applicable for the Emergency Response Coordinator (ERC) or the Colbrow Medics Sports Trainer Level 1 Course.

Section 3. Kits, Supplies & Equipment

When a purchase is made from Colbrow Medics in writing or via the Colbrow Medics Web Store, it means a binding contract is created between the customer and Colbrow Medics. All requests for refund, exchange, credit or replacement but be made in writing to Colbrow Medics via operations@colbrowmedics.com.

3.1 Change of Mind Returns

If you wish to return an item because you have changed your mind about your purchase, Colbrow Medics will offer you a credit for the returned items less a 25% restocking fee. The credit is conditional upon the following:

  • You return the item within seven (7) days of purchase
  • You produce your Colbrow Medics Tax Invoice as proof of purchase
  • The customer pays all return postage costs
  • The item is in resaleable condition including that: a) It is in its original packaging, unopened including instruction manuals and all accessories; b) It is unused and in its original condition; c) It is not a ‘buy in’ or ‘special order’ item

Colbrow Medics reserves the right not to offer a credit change of mind returns at it’s sole discretion. No refunds are provided under any circumstances for change of mind returns.

3.2 Other Returns

Colbrow Medics will accept product returns and provide you with a credit, refund or repair where:

  • The product is faulty or is not of acceptable quality; or
  • The product is not fit for its intended purpose; or
  • The product does not match the sample or our description; and
  • You can present your Colbrow Medics Tax Invoice or other adequate proof of purchase.

Colbrow Medics may elect to return the product to the manufacturer’s repair agent to determine the nature of the problem before providing the credit, refund or repair. Colbrow Medics reserves the right not to offer credit, refund or repair where the item fault is a result of misuse or neglect.

Colbrow Medics provision to accept Other Returns only applies for the amount of time that is reasonable to expect, given the cost and quality of the item.

3.3 Short Shipment

Short Shipment claims must be made in writing to Colbrow Medics via operations@colbrowmedics.com within seven (7) days of delivery date.

3.4 Delivery & Order Processing

Please allow 1 – 4 business days for your order to be processed, picked and packed.

Please allow 2 – 7 business days for order delivery.

For the ‘local pickup’ option, pickup is available in Clayton during normal business hours only. Please wait for a confirmation email that your order is ready to collect from our warehouse.

Section 4. Equipment Hire

Colbrow Medics Hire Agreement, upon approval of a quotation by the organiser shall be deemed as being the clients’ acceptance of the Terms and Conditions of Hire and all due dates, charges and directions.  Colbrow Medics reserves the right to charge a fully refundable deposit on hire equipment.  On completion of the hire period and return of the equipment in satisfactory condition, the deposit will be returned in full.  Please note that unless prior arrangements are made; the hired equipment must be returned by close of business on the due date, otherwise a daily charge will be incurred for each day overdue.

4.1 Cancellation Policy

  • Cancelled greater than seven (7) days prior to an agreed hire period: no cancellation fee.
  • Cancelled within seven (7) days of hire commencement period: 25% of total invoice amount.
  • Cancelled within two (2) days of hire commencement period: 75% of total invoice amount
  • Cancelled after an order has been dispatched: 100% of total invoice amount.

4.2 Loss or Damage

Colbrow Medics accepts reasonable wear and tear. The organiser is required to accept full responsibility for loss or mechanical damage howsoever caused, from the time the equipment is dispatched from Colbrow Medics premises until returned to Colbrow Medics premises. In the event of loss or damage beyond fair wear and tear Colbrow Medics reserves the right to charge full replacement or repair costs.  Colbrow Medics advises the organiser arranges suitable insurance to cover the equipment for the duration of the hire period.

4.3 Packing

It is the responsibility of the organiser to ensure that the hired equipment is returned in any containers, crates or packing in which the equipment was delivered at the beginning of the hire period. Colbrow Medics reserves the right to charge replacement or repair costs for cases and/or other Colbrow Medics’ property.

4.4 Delivery & Collection

Any delivery or collection freight charges incurred by Colbrow Medics on the organiser’s behalf will be added to the invoice.  Unless prior arrangements are made collection of equipment is to ready at 9.00am on the first business day after the hire period has ceased.

4.5 Debit Authority

When the organiser has provided credit card details; Colbrow Medics are hereby authorised to debit all fees and charges payable under this agreement to the organiser’s card whether owing now or in the future.